Mental Health Resources
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Mental Health Resources

Family Information Line 

Supportive counselling seven days a week, 24 hours a day. 

  • Eligibility: Spouse, partner, child, parent or relative of a CAF member, including families of the fallen. 
  • Service Provider Details: FIL counsellors provide supportive counselling seven days a week, 24 hours a day. By calling the FIL, you will be connected to friendly, experienced professionals who are well-versed on CAF communities and services.  
  • Specifics and/or Limitations: Short-term supportive counselling is conducted virtually via phone or email.  

Contact Information: Email: FIL@CAFconnection.ca  
1-800-866-4546 (North America) 
00-800-771-17722 (International) 
1-613-995-5234 (Collect calls)  

Addiction Helpline 

1-866-332-2322, 24 hours  

Alberta, Health Link 

8-1-1, 24 hours  

Alberta, Mental Health Help Line 

1-877-303-2642, 24 hours 

Kids Help Phone 

1-800-688-6869 or Text CONNECT to 686868 

Canadian Armed Forces Chaplains 

Religious and spiritual caregivers, providing support and advice to the CofC, CAF members and their families.  

  • Eligibility: Primarily CAF members; however, family members are included when necessary. 
  • Service Provider Details: Some Chaplains also possess a mental health services background and provide some counselling, while others can make referrals to qualified professionals within the CAF community. 
  • Specifics and/or Limitations: Chaplains are on call 24/7 to provide multi-faith support and guidance to members and their families at no cost. Mental Health Chaplains vary by location. 
  • Contact Information: Calgary Padre:  Capt Derwyn Costinak – KOCR derwin.costinak@forces.gc.ca Lethbridge Padre:  Capt Ken Edel – SALH kenneth.edel@forces.gc.ca  


Canadian Forces Member Assistance Program 

Confidential, 24/7 line to help with well-being and work performance concerns. 

  • Eligibility: CAF community including Regular Force, Reserve Force, Cadets and their families. 
  • Service Provider Details: Offered by professional counsellors through the Employee Assistance Services of Health Canada. 
  • Specifics and/or Limitations: No cost, focus on short-term counselling, maximum of eight sessions per situation, will refer to the local community if necessary. 
  • Contact Information: 1-800-268-7708 


Family Liaison Officer 

Employed by MFRCs, support for families coping with an illness, injury, death or special need. 

  • Eligibility: All family members of an ill or injured CAF member, Regular or Reserve Force, including families of the fallen. 
  • Service Provider Details: An MFRC employee - social worker/counsellor located within the Integrated Personnel Support Centre. 
  • Specifics and/or Limitations: No cost, short-term intervention for individual, family or group counselling. 
  • Contact Information: 403-410-2320 ext. 2725 or james.knox@calgarymfrc.ca 


MFRC Mental Health Programs and Services 

Psychoeducational or psychosocial programs on military lifestyle issues. 

  • Eligibility: Spouse, partner, child, parent or relative of a CAF member. 
  • Service Provider Details: MFRC mental health team may include counsellors, psychotherapists, psychology or social workers. 
  • Specifics and/or Limitations: Programs vary by location. No referral is necessary, though some centres can offer treatment for specific mental health diagnoses with referral. No cost, focus on short-term counselling, can be individual or group. 
  • Contact Information: 403-410-2320 ext. 2725 or james.knox@calgarymfrc.ca or Shelagh Cox at 403-410-2320 ext. 3591 or at  shelagh.cox@calgarymfrc.ca    


Sunlife 

Supplementary insurance benefits for families of CAF members. 

  • Eligibility: Families (including spouse and dependents) of CAF members as defined by Sunlife. 
  • Service Provider Details: A portion of the Public Service Health Care Plan coverage includes access to treatment by a psychologist. 
  • Specifics and/or Limitations: Eligible for up to $2,000 per calendar year for psychologist. Requires a physician's referral, good for one year. In isolated postings, where no psychologist is available locally, the services of a social worker apply as an alternative. 
  • Contact Information: Public Service Health Care Plan through Sunlife Financial


Veterans Affairs Canada Assistance Line 

Confidential, 24/7 line for all Veterans, their families and caregivers. 

  • Eligibility: Veterans, their families and caregivers 
  • Service Provider Details: Offered by professional counsellors through the Employee Assistance Services of Health Canada. 
  • Specifics and/or Limitations: No cost, focus on short-term counselling, maximum of eight sessions per situation, will refer out if necessary 
  • Contact Information: 1-800-268-7708