Maple Virtual Health Program


Maple Virtual Health Program

The 4 Wing Military Family Resource Centre Society (MFRCS) is excited to provide your family with one year access to the Maple Virtual Care Program that will bring improved access to healthcare for military families posted in Cold Lake.

Are you newly posted to Cold Lake?  Beginning October 1st, 2019 you and your family will be able to instantly talk to a Canadian doctor online anytime you need it, for medical advice, diagnosis, referrals and prescriptions.  This program will bring on-demand, virtual doctor services to a limited number of families for one year, via our partnership with Maple. Doctors on Maple can treat many common healthcare issues remotely, by consulting with patients via live chat or video.

Important:  You must sign up to receive your membership.  We have a limited number of spots, so please sign up as quickly as possible to ensure it is there for you when you need it.  If you are interested in receiving a year of care on Maple, please reply to and please provide a personal e-mail address for both you and your spouse.  Please note:  The program and registration are not accessible via the DWAN and Forces e-mail.  Your membership can include all dependents living in the same household.  If you have any questions, please reach out to us at any time at 780-594-6006 Ext 246.  Please note:  If you are a Canadian Forces member, you will continue to receive health services through your local Canadian Forces Health Service Centre.

More information on the Program and Maple
The Maple Virtual Care Program has been designed to alleviate pressures on relocating families by providing round-the-clock, instant access to doctors upon arrival in Cold Lake. This service can help alleviate the stress of accessing health care services in Alberta, by providing an alternative way to address common issues such as prescriptions (new and renewals), medical diagnosis and advice, referrals to specialists, lab tests and managing your healthcare records.  You can access Maple right from your computer or via the Maple IOS or Android app.

Who are the doctors?  All doctors on Maple are Canadian licensed, and practice medicine in Canadian clinics and hospitals.  There are a mix of emergency room physicians and family doctors, all of whom are experienced in providing healthcare in a virtual setting.  They can provide medical diagnosis, treatment recommendations and advice, order lab tests and prescriptions, all on Maple.

Maple Virtual Records:  Along with access to doctors, Maple provides you with the ability to store your health records in one spot, which you can easily share between healthcare providers at your discretion.  Your previous medical history can be loaded to Maple and at the end of the program, you will continue to be able to access all medical records from visits on Maple from anywhere you have an internet connection.

What you can use Maple for:  

  • New prescriptions (non-narcotics), or renewals of prescriptions – Maple doctors can issue digital prescriptions and send them right to your local pharmacy.

  • Common medical conditions diagnosed by a doctor on Maple include (but are not limited to):

    • Cold & flu
    • Eye and ear infections
    • Allergic reactions
    • Minor injuries (such as sprains & burns)
    • Urinary tract infections
    • Sexual health issues
    • Mental health issues
    • Prescription renewals (non-narcotic)
    • And many more
    • Requesting laboratory tests and specialist referrals

  • Acquiring medical notes and treatment plans.