MFRC COVID Protocols

COVID Update: May 5, 2021 

Change to operations

Due to the Provincial Government’s announcement regarding further COVID-19 restrictions the MFRC will be reducing in-person access to the MFRC by appointment only. 

Appointment only services are only available for one individual or one family at a time. To maintain safety for both you and our staff, mask-wearing is required along with the completion of a health screen questionnaire before entering the building for these services.

To make an appointment please call 780-973-4011 ext. 6300 during regular business hours, 9:00 am to 4:45 pm. Immediate appointments may be available.

Services available include:
  • DAG form sign-offs
  • Select welcome services including clear-ins/outs
  • Information and referral (bilingual)
  • Individual and family short term counselling sessions
  • Crisis support and referral
  • Emergency Family Care Assistance
  • Education and employment support
  • Support to families with special needs
  • Deployment Support including one-on-one Road To Mental Readiness sessions for families
The MFRC continues to offer our programs and services virtually, or by phone/email. To find out more please call (780) 973-4011 ext. 6300, email or send us a private message

Thank you for your patience as we work to ensure everyone’s safety.

COVID-19 Protocols
  • Face coverings are required in the MFRC/Bldg 161.
  • To ensure adequate physical distancing at the front desk and in the main reception area only one (1) individual/family will be permitted to wait at the front desk at a time as the MFRC waiting area is closed.
  • Physical distancing signage will be located in the front desk area, between the two front doors as well as distancing markers outside the building if a line up is required.
  • Upon entering the building, you will be asked to use the hand sanitizer provided our entrance.
In accordance with Provincial Heath Regulations, please do not enter the facility if you:
  • Have a fever, cough, sore throat, running nose, nausea, vomiting, diarrhea, headaches or shortness of breath.
  • Have been in close contact, in the last 14 days, with someone who is being investigated or confirmed to be a case of COVID-19.
  • Have travelled outside of Canada in the last 14 days or been in close contact with someone that has travelled outside of Canada in the last 14 days.