Family Care Assistance

Family Care Assistance

Family Care Assistance  is designed to assist Canadian Armed Forces single parents and service couples by offsetting increases in the normal costs for child care or attendant care when service requires you to be absent from home for 24 hours or longer. 
Family Care Assistance is available if: 

  • For service reasons, your absence is required for 24 hours or more from your family home; 

  • You have a dependent who is 18 years of age or younger, or is 18 years of age or older but requires assistance due to a physical or mental disability and is not receiving a pension; 

  • You do not have a spouse or common-law partner or your spouse/common-law partner is also a Canadian Armed Forces member who will be away from their place of duty for service reasons at the same time. 

You are entitled to be reimbursed for either the daily amount established by Treasury Board or the difference between the amount paid for dependent care during the absence and the amount normally paid for care, whichever is less. 
Complete form DND 2269 and submit it to your unit orderly room. Be sure to include receipts for amount paid and the name, address and phone number of caregiver; as well as dates of employment. 


In times of crisis, Canadian Forces Morale and Welfare Services understands that normal levels of support may not be enough. 
Does your family need to care for a family member in an emergency situation? As part of the Emergency Family Care Assistance (EFCA) Policy, we can provide military families with financial assistance to help offset costs associated with care of a family member. 
Depending on the situation, you may need to cover the cost of services up front but you will be reimbursed. Reimbursements will be issued by either Military Family Services or your local MFRC, but not by both. There is no cost to military families for using these services. 
How does it work? 
If you  are in  an emergency situation  and you need more support, you can contact either: 
Family Information Line – available 24/7 
Call: 1-800-866-4546 (in Canada) 
Call: 00-800-771-17722 (International) 
Your local  Military Family Resource Centre – available during regular working hours 
One of our representatives will guide you through a series of questions to assess your eligibility for support under the EFCA policy. If you qualify for support, they will be able to provide you with more info as well as a local service provider. If you do not qualify, they will redirect you to other possible support services. 
Program Duration 
The program is to help with the impacts of COVID 19 for both family needs and service delivery safety. The EFCA Policy was enacted to replace the Military Family Service Program Emergency Child Care Policy.