FLO
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Family Liaison Officer (FLO) (H&R MFRC)

WHAT IS A FAMILY LIAISON OFFICER?

The Family Liaison Officer (FLO) is part of the Mental Health & Well Being Team at the H&R MFRC. The FLO supports the IPSC team to deliver standardized, consistent care, service and support to families of CAF personnel with an illness, injury or special need. The FLO connects the two centres to ensure the widest variety of support is offered to families of military personnel who are coping with an illness or injury, and families of the fallen. 


WHO DOES THE FLO SERVE? 

Whether the member is returning to service or transitioning through the release process the FLO is available to help families cope with all phases of the member’s recovery, rehabilitation and reintegration. When a member has died during service FLOs are there to support the family. 

FLOs serve: 

  • All family members of an ill or injured CAF member, Regular or Reserve Force, including their spouses, children, parents, relatives of significance or people who self-identify as the family of that member;
  • Family members and persons of significance to fallen CAF personnel;
  • and All family members of fallen members.

THE ROLE OF THE FLO

  • Tailor the entire suite of Military Family Services Program (MFSP) services to respond to the needs of families of CAF personnel who are coping with an illness, injury and/or special need, or who have died while serving; 
  • Be a member of the Designated Assistant (DA) Disengagement Team; 
  • Provide or support the development of educational and awareness sessions, briefings, and resources pertaining to: bereavement, transition; change management; crisis management; family violence; impact of injury; etc.; 
  • Support/counsel family members in crisis or imminent crisis; 
  • Conduct no-cost, confidential group, family or individual counselling sessions to support families of CAF personnel who are coping with an illness, injury and/or special need, or who have died while serving; 
  • Assist families of CAF personnel who are coping with an illness, injury and/or special need, or who have died while serving, in their navigation of, and access to, relevant programs and services; 
  • Provide interim support and make appropriate referrals to relevant service providers.

For more information, please contact Dani Alarie, the Family Liaison Officer: 902-722-4084.