Transitioning Member

Transitioning Member

Sarah Rozema-Seaton

Transitioning Member

Administration Procedures upon Release
Release procedures can be a burden for those who have medically released. It is the responsibility of the CAF member to make the appointment with their orderly room to initiate their administrative release requirements. Though left to their discretion, members are strongly encouraged to share this information with their families.

The Guide 
The Guide to benefits, programs, and services for serving and former Canadian Armed Forces members and their families
Introduction to Case Management
Case Management Services are provided by Canadian Forces Health Services (CFHS) and Veterans Affairs Canada (VAC) to those transitioning out of the CAF. The purpose of this partnership is to ensure seamless support during the administrative processes related to the release.
CAF Nurse Case Management
The Nurse Case Management Program is designed to help eligible CAF members identify and access health, pension and other related resources while ensuring continuity of care. Nurse Case Management is available at most CAF medical clinics. For more information contact your local base medical clinic.
Joint Personnel Support Unit Case Management
The Joint Personnel Support Unit (JPSU) provides personal administrative support and programs to ill and injured CAF members of the regular and reserve force. Military members do not have to be posted to the JPSU in order to receive services through an Integrated Personnel Support Centre (IPSC).
Services available at the IPSC Services Section include:
  • Return to work coordination;
  • Vocational transition assistance;
  • Home and vehicle modifications; and
  • Transition, advocacy and referral services.
Service Coordinators work closely with CAF Nurse Case Managers, VAC Case Managers and other partnering agencies to ensure a comprehensive and multidisciplinary approach.
Veterans Affairs Canada Case Management 
Veterans Affairs Canada offers case management services to former CAF members, Veterans, RCMP and their families who may be finding it difficult to navigate life challenges, transitions, coping with a serious illness or an adjustment to a loss of a career or a loved one. Military/Civilian/Veteran Health Services
Physical and psychosocial health services are available when the member and their family are transitioning from the CAF to civilian life. The following explain what medical insurance and medical services are available from the CAF, Veterans Affairs Canada and the civilian community.
In preparation for medical release:
Dental Benefits
The Public Service Health Care Plan is designed to help pay for some  health services not covered by provincial health care plans, such as prescription drugs, vision care, dental care  and emergency travel health care assistance. The plan provides special assistance to all members posted outside of Canada and their families, to ensure that they have the necessary information to enroll.
Canadian Forces Health Services
Canadian Forces Health Services provides a range of programs for members and transitioning members who are ill and injured. Services vary from medical and mental health care, support for families, and comprehensive reintegration and return-to-work programs. To access these services the member must report to their Medical Officer for a proper referral.
Mental Health Resource for CAF Members Benefits / Prescription Drug Coverage
The CAF Drug Benefit List describes those medications that have been determined appropriate for public funding and subsequent provision to CAF personnel. The processes followed for listing decisions on the Drug Benefit List are consistent with the vision and mission of the CFHS, the CAF Spectrum of Care, decisions of the Canadian Forces Pharmacy and Therapeutics Committee and apply the principles of Evidence-Based Medicine.
Canadian Forces Physiotherapy
The vision of Canadian Forces Physiotherapy is to provide professional excellence in physiotherapy services, demonstrated in the ability to contribute to the rehabilitation and maintenance of operationally deployable forces and by providing physical and measurable solutions to operational readiness.
Dental Services
The Royal Canadian Dental Corps provides both full spectrum dental care and other professional capabilities that will directly contribute to CAF operational readiness and member’s quality of life.
CAF Mental Health Services
The main providers of mental health services for members are located within CAF Health Services. This individual will either provide the required assistance or refer the member to the most appropriate resource. In the case of an emergency, a member can access a physician during daily sick parade.
Mental Health Services is composed of four programs
  • Psychosocial Program
  • Mental Health Program
  • Addiction Services
  • Operational and Trauma Stress Support Centers
In Preparation for Medical Release and Post Release:

Casualty Support
Casualty Support provides support services for serving and retired members of the CAF who are ill, injured, deceased, their families, and next of kin.
Joint Personnel Support Unit
For CAF personnel with medical conditions that limit their full involvement in their trade or occupation, there are support mechanisms in place, including the Joint Personnel Support Unit. The unit provides personal administrative support and programs to ill or injured CAF members of the Regular and Reserve Force who have a medical condition that precludes them from returning to their normal place of duty for a period of six months or more.
Second Career Assistance Network
Members and their families are invited to attend a Second Career Assistance Network (SCAN) seminar. A SCAN seminar is a two-day general information session designed to provide members with a combination of the various and current procedures, services and benefits they may experience during their transition from the military to civilian life. This seminar is relevant to all members preparing for release, regardless of release motives.

There is also a Medical Information seminar available to members and their families/spouses. The one-day seminar provides information on medical support services and other medical-related issues. This seminar is available to all members being medically released, members on a temporary or permanent medical category, and to senior leadership who are interested in learning more about medical support procedures and initiatives. Please inquire through your local Chain of Command.
Veterans Affairs Canada Medical Services
When a member is released, and has opened a file with Veterans Affairs Canada (VAC), VAC has programs in place with other stakeholders to assist the Veteran with health services. For any questions or concerns about VAC, they can be reached at:

Operational Stress Injury Social Support
Operational Stress Injury Social Support (OSISS) provides a national peer support network for CAF members, Veterans and their families experiencing an operational stress injury.
Mental Health Care (OSI clinics)
Each Operational Stress Injury Clinic provides assessment, treatment, prevention and support to serving CAF members, Veterans and RCMP members and former members.

Treatment options at each OSI clinic are on an outpatient basis only and include one-on-one therapy sessions and group sessions to address anxiety, insomnia, anger and other issues that are occurring as a result of a mental health disorder.
Rehabilitation Program
Veterans Affairs Canada’s Rehabilitation Program provides medical, psycho-social and vocational rehabilitation and vocational assistance services and benefits to eligible Veterans and their families to assist them in their re-establishment in civilian life.
Mental Health Services and Benefits
If you have an OSI, there are a number of VAC services and benefits that may also be available to you, such as disability benefits, rehabilitation services and treatment benefits. In addition, Veterans living with complex mental health conditions will usually have access to a VAC case manager.
Recognition for Service-Related Injury/Illness
This policy describes the eligibility criteria that must be satisfied in order for a Veteran, survivor or orphan to receive the Canadian Forces Income Support benefit.
Health & Wellness
Strengthening the Forces enables the CAF leadership to develop and sustain a strong, healthy and fit force, in an environment which supports a lifestyle dedicated to eating well, injury prevention, coping effectively and living addiction-free.
Canadian Forces Member Assistance Program
Canadian Forces Member Assistance Program (CFMAP) is a voluntary and confidential service, initiated by the CAF to help members (Regular Force, all Reserve Class Members, Cadets and Veterans) and family members who have personal concerns that affect their personal well-being and/or work performance. CFMAP can be contacted 24 hours a day, 365 days a year at: 1-800-268-7708, Teletypewriter: 1-800-567-5803
Civilian Health Care System
Within the civilian health system accessing services is not the same as accessing military health services. When accessing health services in Canada each patient must carry their own provincial health card.
Provincial Health Card
When transitioning into the civilian medical system, each province issues a provincial health card. This health card allows individuals to access medical services that vary from one province to the next. For medically-releasing members the releasing unit may be able to assist in this application process. It is very important to have a health card to ensure smooth transition to civilian medical services.
Choosing a dentist and taking care of your oral health is a personal decision. You may want a dentist who is close by and one you feel comfortable with. Find and organize a point of contact with a dentist as soon as you know your release date.
Look for an optometrist who will listen to your needs and one you feel comfortable with. Follow the link to an overview of provincial coverage and a search engine to help you find an optometrist in your area.
The directory of all registrants of the Canadian Register of Health Service Psychologists is updated every month to ensure you have access to the most up-to-date list of qualified health psychologists. If you have a case manager helping with your transition out of the military, ask about insurance coverage for psychosocial support.
Provincial Medical Resources
The following are medical resources specific to each province. Contact your nearest MFRC for local information, as they may have programs in place to further assist you.

Yukon Territory
Finding a physician or clinic in Yukon
Yukon Health Card information
British Columbia
BC News Release- waiver
Health Card (BC Medical Services Plan) Benefits and Payment Information
Find a Physician BC
Talk to a nurse 24/7:Healthlink BC or dial 8-1-1
Talk to a doctor virtually: Equinoxe Virtual Clinic (Covered by MSP)
Information for military families-Alberta
Alberta Health Care Insurance Plan (Health Card Information)
Find a Physician, Clinic and much more or dial 8-1-1 Health Link
Know your healthcare options
Information for military families- Saskatchewan
Apply for a health card
Note: Saskatchewan uses Electronic Health Records (eHealth)
Accessing Health Care (find a physician and other information)
Health Line to speak to a healthcare professional or dial 8-1-1
Manitoba Health Card Information
Find a Family Physician or Nurse Practitioner
Health Links-Speak to a nurse 24/7- dial 1-888-315-9257
OHIP information for Military Families
Tool: Healthcare Options Near You
Understanding Healthcare In Ontario
Telehealth Ontario 1-866-797-0000
Finding a Family Doctor or Nurse Practitioner: Healthcare Connect
Health Insurance Card (RAMQ)
Health and Social Services Centres (CSSS)
Info-Santé to speak to a nurse, or dial 8-1-1
Finding a Family Doctor
New Brunswick
Medicare Health Card (note the wait period exemption for CAF families)
Finding a Family Physician using Patient Connect
After-hours and Walk-in Clinics
Speak to a Registered Nurse at Tele-Care, dial 8-1-1
Nova Scotia
Nova Scotia health card information (MSI)
Speak to a Registered Nurse, dial 8-1-1
What you should know about e-health NS
Finding a family doctor
Local hospitals and health care centres
PEI Health Card information
Find a family physician or nurse practitioner
Walk-In Clinic information
Speak to a Registered Nurse, dial 8-1-1
Information on wait times
Newfoundland Medical Care Plan (Health Card) information
Finding a family physician
Speak to a Registered Nurse, Healthline, dial 8-1-1
For information on local services (walk-in clinics, etc) click on your Regional Authority’s website at bottom of this page
NWT Health Care Plan (health card information)
List of Hospitals and Health Care Centres
Speak to a registered nurse: Yukon Healthline (for Yukon, Nunavut and NWT)
Walk-in Clinics in Yellowknife: Yellowknife Primary Care Centre or Frame Lake Community Health Clinic
Note: there is no 9-1-1 service in NWT.
Use your local prefix (first 3 numbers of your phone number) and -1111 for police or -2222 for fire.

Career Transition Programs and Services
For CAF members interested in Career Transition Services the following programs and services may be of interest:

Canada Company- Military Employment Transition
The Canada Company Military Employment Transition (MET) Program is an initiative developed to assist CAF members, Reservists, and Veterans who are transitioning out of the military to obtain employment in the civilian workforce. The program serves as a bridge between the CAF and Canada Company’s "Military Friendly Employer Partners".

Helmets to Hardhats
Helmets to Hardhats is a national, non-profit program that connects Reserve, retired and transitioning active-duty military service members with skilled training and quality career opportunities in the construction industry. The program is designed to help military service members successfully transition back into civilian life by offering them the means to secure a quality career.

The Prince’s Operation Entrepreneur
Entrepreneurship is an attractive option for many leaving the military, building on the skills they developed in service and focusing them on a new mission, their own business success. While other employment programs exist, the Prince’s Operation Entrepreneur is the only program in Canada that addresses the needs of military members who want to become business owners.

Commissionaires are a private, not-for-profit Canadian company with the highest retention rate in the industry, currently employing more than 20,000 people. Commissionaires are a well-trained, diverse team of all ages, primarily composed of former military and RCMP.

At Release - Financial Benefits, Testaments Wills and Estate Planning
It is important when releasing from the CAF to know what type of benefits you are entitled to, which association can protect your benefits as a federal retiree and how to be legally prepared.  

CAF Pensions
Director Canadian Forces Pensions Services  manages the calculation, audit and certification of payments for pensions, survivors' annual allowances, minimum benefits, and return of pension contributions in accordance with pension legislation. In addition, DCFPS verifies elections to pay for prior pensionable service and the various plans of repayment for this service.

National Association of Federal Retirees
The National Association of Federal Retirees is a not-for-profit association dedicated to protecting the benefits and promoting the interests of federal retirees.

Testaments, Wills and Estate Planning
When it comes to testaments, wills and estate planning, each province has similar yet different rules. Military wills may not be valid after release. It is important to review current testaments, wills, estate plans and power of attorney after release. Below are links to provincial justice and legal websites: