Family Information Line

The Family Information (FIL) is a confidential, personal, bilingual and free service offering information, support, referrals, reassurance and crisis management to the military community. They serve Canadian Armed Forces members, Veterans and their families- immediate and extended. 

Whether you are located within Canada, the U.S. or overseas, the FIL team is only a phone call or email away. FIL offers emotional support that is tailored to your needs. Some families call the FIL team when they feel stuck in a particular challenge, are searching for ways to address a particular situation, or are experiencing difficulties in coping and adapting to a new experience. FIL’s goal is to support you as you experience unique challenges on your journey as a military family.   
FIL is here for you when it’s tough and you just need to talk it out. FIL’s services are available 365 days a year, 24 hours a day. FIL’s help is always free. FIL’s counsellors are a team of helping professionals. As trained counsellors, FIL is here to support you in a safe space.

For any questions about FIL and/or the services they provide, call 1-800-866-4546 or email

Family Information Line’s Virtual Emotional Support  

Emotional support is a non-clinical service that may include crisis intervention or some other form of supportive intervention and follow-up. It begins with the counsellor listening to your concerns in order to get a better understanding what support is needed. Depending on the individual needs, the Counsellor will work with you to develop a support plan that you are comfortable with, followed by a discussion on next steps. This might take the form of information, referral, emotional support and/or problem solving. 

FIL have recently extended their service to offer scheduled sessions - an opportunity for families to make an appointment to connect with the same counsellor at a time convenient to you. This new option also provides the choice of either phone or video session when connecting with a member of the FIL team, for a single or multiple sessions.

For further information and to explore if ongoing emotional support could be beneficial to you, please connect with FIL:
1-800-866-4546 (in North America)
00-800-771-17722 (overseas)