thinkstock Confidentiality Your identity and the information you provide will not be shared with any other person outside the FIL office unless required by law or at your request. Keep in mind that the FIL counsellors are required to contact appropriate authorities whenever they believe someone is a serious threat to themselves or to others and in all cases of suspected child abuse. Staff of the FIL must also comply with the requirements of the Federal Privacy Act, which deals with the collection, retention, use, storage and disclosure of personal information. All FIL employees must sign a confidentiality agreement at the beginning of their employment with the FIL. You can call us. You can email us. 365 days a year, 24 hours a day. We listen. 1-800-866-4546 (North America) 00-800-771-17722 (International) 1-613-995-5234 (Collect calls) You can email us. Our inbox is always open.