Joining Deployment Support

Working with Deployment Support

Are you ready to deploy with CFMWS?

Step 1: Self Assessment
Step 2: Search for Job Openings
Step 3: Interview Process
Step 4: Invitation to Training
Step 5: Conditional Letter of Offer/Pre-Deployment
Step 6: Deployment
Step 7: Post Deployment

Step 1: Self Assessment

Working and living conditions on a deployment vary from one location to another. Depending on the circumstances, deployment support staff may work without many of the comforts, support network and normal Canadian infrastructure. The following questions may not be true for every mission, but are meant as a guide to help in assessing your readiness to deploy with us.
Things to consider Ask yourself
Friends and family

Deploying with CFMWS means you will be away from friends and family for extended periods.

Can I put my personal life in Canada on hold for 6 months to work overseas? 

Aside from my mid-deployment vacation, am I prepared to be apart from my loved ones for a long time?

Would my family, significant other, and/or close friends support my decision? What are their concerns and how would their reaction impact my decision?

Is my personal motivation for working overseas healthy? Am I trying to escape from issues and problems that may be better dealt with by staying in Canada?
Health and wellness

The environments of a deployment are often demanding and can be stressful.

Do I have excellent mental and physical health to stand the rigours of a highly stressful environment and possibly challenging living conditions?

Do I practice self-discipline in eating, exercise, and sleep?

Do I have a strong ability to cope with stress? Do I use healthy means to deal with stress such as physical exercise or confiding in colleagues? 

Do I have optimistic, healthy self-esteem and solid sense of self?
Living situation

Living situations vary depending on the mission – you might find yourself in isolated accommodations or living in close quarters with a number of other people. You may be without the comforts to which you are used to. Security restrictions may limit where you can go, what you can do and when you can do it.

Am I comfortable living in isolated surroundings? 

Can I live in shared accommodation in close quarters with others?

Am I willing to follow strict security rules and regulations in both my work and personal time? 

Can I adapt my daily routines to situations where my movement is tightly restricted?

Consider the professional impact of a deployment.

Can I put my professional life in Canada 'on hold'?

Would my employer support my decision? Are my colleagues willing to make adjustments to their workload to accommodate my absence?

Does my employer understand that I may need time to re-adjust upon my return?

If self-employed, am I willing and able to risk losing business clients due to my absence or are there other contingency plans I must put into place?
Work context

Our main goal is to support the military. Our staff will work and live with Canadian Armed Forces members, civilian staff and international military members. Our team must respect and adapt to different cultures and work styles. They may be required to work an unconventional work week which includes weekends.

Do I thrive when working in a multi-cultural environment and accept the challenge of adapting to different cultures and work styles? 

Can I work/live with people whose heritage, values, beliefs etc. are different from my own?

Do I set realistic goals? Can I handle failure as well as success? 

Can I stay focused on the tasks at hand when faced with many other unmet and compelling needs?

Am I self-motivated?

Do I work well in a team? Can I respect the role of every other member and work cooperatively?

Do I have the ability to work long hours often, if required?

Am I able to adapt quickly to fast-paced, changing environments?
Working for CFMWS Deployment Support

The main goals are to:  
  • Enhance the morale and well-being; and 
  • Contribute to the operational readiness and effectiveness of our Canadian Armed Forces abroad. 
Our staff must understand that our mission is to contribute directly to the Forces' philosophy “people first, mission always”. We do this by providing a full range of services such as fitness, sports and recreation, retail and Home Leave Travel Assistance (HLTA).
Would I find the work rewarding?

Do I understand that it means I will “serve those who serve”? 

Could I find joy in organizing activities in my off-hours as a way to boost overall morale?
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Step 2: Search for Job Openings

Available Positions 
 A brief description for each position is available. Please note that not all positions are available for all missions. The approved structure will determine the positions that will be offered.

Accounting Coordinator
Works under the direction of the Morale & Welfare Manager or Accounting Manager-Europe. The Accounting Coordinator is responsible for the accurate and prompt recording of NPF financial transactions and statements, using Prophet and various MS software.

Works under the Retail Supervisor/Morale & Welfare Manager. The Barber is responsible for cutting, trimming and styling hair/beard and moustache according to preference of customers. According to the particular style, the Barber uses combs, brushes, clippers (hand or electric), scissors and razors.

Fitness, Sports, and Recreation (FSR) Coordinator, and/or FSR Supervisor
Works under the direction of the Morale & Welfare Manager. The Fitness, Sports and Recreation Coordinator is responsible for the day-to-day operation of the camp sports facility and leads daily fitness programs, coordinates sporting events, assists with special event activities and issues athletic and sports equipment. The coordinator also assists with setting up recreation club activities. 

Retail Attendant
Works under the direction of the Retail Supervisor. The Retail Attendant provides a high level of customer service at retail stores, canteens and Tim Horton’s kiosk. He/ She completes the sale and ensures the correct amount of payment is received from the customer. The Retail Attendant operates a Point of Sale (POS) system and properly presents and/or wraps the customer's merchandise. He/She is responsible for daily housekeeping plus ensures proper merchandising and rotation of the product. This can include some lifting and carrying of boxes. 

Retail Coordinator 
Works under the direction of the Retail Supervisor. The Retail Coordinator responds to customer requests, monitors and reports on merchandise turnover, oversees the distribution of merchandise to outlets and ensures adequate stock levels are maintained. He/She coordinates and plans the shipping and receiving of merchandise, and assists in the display and ordering of merchandise. He/She inputs, updates and verifies data in the POS system, ensure accuracy and files related documents. Labels merchandise, ensures quality control and quality assurance standards are maintained, performs search on products in order to respond to enquiries and provides information on merchandise. He/She processes payments, reconciles sales, ensures cleanliness and maintenance of operating supplies and equipment, implements maintenance and loss prevention controls. The Retail Coordinator manages employees, assists with training and development, assists with the preparation and execution of special events, assists with escort duties and opens and closes the retail outlet as required. He/She applies NPF policies, procedures, regulations and applicable legislation, ensures compliance with the Health & Safety program and may act as a member of the local NPF Committee. He/She performs other related duties as assigned by his/her supervisor.

Retail Supervisor
Works under the direction of the Morale & Welfare Manager. The Retail Supervisor plans, organizes, monitors and coordinates the retail operations, prepares work schedules, supervises employees, coordinates the set-up and the take down of functions, prepares regular cash audits and periodic reconciliation of deposits, authorizes refunds, voids and returns. Ensures implementation and maintenance of loss prevention controls, maintains inventories and order merchandise for retail and mess outlets, resolves problems that arise, such as customer complaints and supply shortages, prepares reports for sales volumes and merchandising, performs moderate lifting, carrying, pulling and/or pushing (i.e. more than 10 lbs/4.5 kg but less than 50 lbs/23 kg), applies NPF policies, procedures, regulations, and all applicable legislation, ensures compliance with the Health & Safety Program, and may act as a member of a local NPF Committee.

Travel Coordinator
Works under the direction of the Travel Supervisor. He/She oversees the HLTA program for all users. This includes the production of travel portfolios (planners, itineraries, client file and claims), provides commercial airline tickets, departure assistance and maintains the travel database. He/ She will assist in briefing the task force at the start of the mission to make sure that policy is conveyed to all members.

Travel Supervisor
Works under the direction of the Morale & Welfare Manager. He/She oversees the HLTA program, including the production of travel portfolios (planners, itineraries, client file and claims). He/She provides commercial airline tickets, departure assistance and maintains the travel database. The Travel Supervisor ensures policy is followed. He/She is the liaison between their travel office and the Canadian Armed Forces deployed Chain of Command for all queries.

Morale & Welfare Manager
Works under the direction of the Task Force Commander. The Morale & Welfare Manager plans, develops, directs and oversees the management of all programs and services for military personnel. He/She manages:
  • the deployed CFMWS staff, 
  • a diverse group of social, morale and welfare services, including leave travel programs,
  • Retail outlets, 
  • Unit Fund activities,
  • fitness, sports and recreation programs,
  • sports and recreation councils and clubs. 
The Morale & Welfare Manager ensures effective resource and program management, including:
  • financial, 
  • HR,
  • equipment
  • welfare programs that conform to national CFMWS and CAF standards. 
He/ She also act as the executive director of the Contingent Fund, providing advice and guidance to the Task Force Commander and various committees and councils.
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Step 3: Interview Process

After we receive your resume and cover letter, our Human Resources (HR) team will review your application. HR will create a list of suitable candidates based on qualifications and experience. We will contact all suitable candidates to schedule an interview time. The interview will be over the phone and will last approximately 1 hour. The interview will focus on our organization’s six shared competencies:
  • Client Service
  • Organizational Knowledge 
  • Communication 
  • Innovation
  • Teamwork
  • Leadership
We may request professional references. 
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Step 4: Invitation to Training

What to Expect:
Once you’ve passed the interview process, you will receive an invitation to take part in a paid training and selection course. The course takes place over 8 days. Travel, meals and accommodations are also provided. 

You will:
  • Learn about the day-to-day expectations;
  • Receive technical work-related training;
  • Take part in team-building activities; and
  • Gain a basic understanding of military practices and procedures.  
The training and selection course will provide you the opportunity to learn more about our organization. You will also get to interact with like-minded people whom you may deploy with. 
Training and selection courses take place twice a year; in the spring and fall in Kingston, ON. Once you complete the training and selection course, your qualification is valid for 2 years.
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Step 5: Conditional Letter of Offer/Pre-Deployment

Conditional letter of offer 
Once we’ve determined a deployment period for you, our Force Generation Team will contact you with potential deployment dates. You will receive a conditional letter of offer with the following pre-requirements:
  • Successful completion of the 8-day training and selection course; 
  • Completion of health, dental, and psychosocial assessment; 
  • Enhanced Reliability (background check); 
  • Current CPR and basic First Aid qualifications; 
  • Canadian citizenship;
  • Must have a valid Canadian passport; and
  • Have a valid Canadian driver’s license.
You will get a pre-deployment checklist to complete before you are authorized to leave. The checklist contains: 
  • Online training; 
  • Medical dental and psychosocial assessment; 
  • Verification of required immunizations; and 
  • Receipt/purchase of uniforms.
All transportation expenses for pre-deployment assessments are reimbursed. You will also get an allowance for uniform items not provided (ex: pants, safety footwear).
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Step 6: Deployment

While deployed you’ll be in a team of up to 17 people. You will have access to email and phone. The headquarters staff in Ottawa can assist you with any issues or concerns.

Meals and accommodations are provided for the duration of your deployment. Wi-Fi and laundry services are available around each camp.

During your deployment you’ll have the opportunity to take a 15 day vacation. The vacation is part of the home leave travel assistance (HLTA) program. You can be flown home or, you can request approval to fly to the destination of your choice which is considered a 3rd location. If you decide to travel to a 3rd location, you’ll have a set amount of money that can be reimbursed for eligible travel.

As of June 1st, 2019 the limit for 3rd location HLTA are:
  • Latvia $1,822
  • Kuwait $2,267
  • Iraq $2,988
Current allowances:
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Step 7: Post Deployment

Before leaving from your deployment, you’ll have to clear-out of the camp. This consists of:
  • Turning in your meal card and room key;
  • Completing a handover with your successor; and
  • Returning any equipment rentals. 
You will also do an end of tour evaluation with your manager. You can discuss the highlights of your tour and get feedback on your performance. You also get a chance to provide feedback to your manager, in case something is overlooked or required. 

Your flight home is set up for you. Once you return home HR will contact you to provide a post-deployment checklist. The checklist includes medical and social work appointments. These are to make sure that you are readjusting back to home life.
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